Question 1

What are your opening hours and how long are the shows?

Accepted Answer

We are open Friday and Saturday nights from 6.30 pm until 11.30 pm. Friday nights are ticketed shows. Saturday nights are free entry shows, although we encourage you to tip the musicians if you have enjoyed their music. Live shows start at 7.30pm and finish at 10.00pm, but on jam nights the music continues.

Question 2

Do you serve food?

Accepted Answer

We have a fully equipped kitchen and serve a variety of small share plates and meals. Please visit our menu page for a full description of menu items.

Question 3

Do you cater for food allergies or intolerances?

Accepted Answer

We do offer gluten free, dairy free, vegan and vegetarian options but do not cater for allergies as we are a small kitchen and cannot guarantee any food is completely free from a specific protein source. We have a separate dedicated deep fryer for gluten free foods.

Question 4

What is the dress code?

Accepted Answer

Smart casual is the minimum dress code, but feel free to dress up and show off your best evening wear. The more glamorous.......the better!

Question 5

Can I book a specific seat or reserve a table?

Accepted Answer

We do not accept table reservations. However, purchasing a ticket for a show guarantees you a seat, as all tickets are seated. We recommend arriving early to select your seat, especially if you want a good view or wish to sit with friends as not all seats have equal viewing.
Some shows offer specific table seating, with ticket prices varying based on view. Please note that for general ticketed shows, you will likely share a table with other guests, as seating is arranged in cabaret-style tables of two or four seats per table.

Question 6

Where are you located

Accepted Answer

Our secret Brisbane Jazz Club is located down an easement off Mead Lane in Fortitude Valley. Go to the end of Mead Lane, Turn left down the easement and we are the fourth premise on the right behind the red door. Find us here Contact Us

Question 7

Can I purchase tickets at the door?

Accepted Answer

Join us for Brisbane's best live music right here in Fortitude Valley. We strongly recommend you purchase your tickets online via our website before you come to avoid disappointment as often shows are sold out. You can purchase tickets at the door if we are not sold out.

Question 8

Do you offer refunds on tickets if I am unable to attend?

Accepted Answer

Refund availability is dependent on artist. Please refer to your ticket for specifics but in general, tickets will be refunded if you notify us at least 14 days prior to the event. After that, there are no refunds offered.
Transferring Tickets: You are welcome to gift or resell your ticket. The original ticket holder's name must be provided at the door, as tickets will remain under the original name.

Question 9

Do you have disability access?

Accepted Answer

The Ruby Jazz Club is wheelchair accessible and has both accessible and ambulant toilets. If you require wheelchair seating, please email us in advance at info@therubyjazzclub.com.au, as only a limited number of tables are suitable and need to be reserved well in advance.
Companion Card holders may be eligible for a complimentary ticket for specific shows. As all our paid shows have assigned seating, please notify us in advance if you require an additional seat for a Companion Card ticket, as shows may sell out. Not all artists provide complimentary Companion Card tickets, so early notice is essential. There are no steps to enter the club making easy access for those with ambulant disabilities.

Question 10

How do I get a gig at The Ruby Jazz Club?

Accepted Answer

If you’d like to perform at The Ruby Jazz Club, please email your press kit and live performance footage to info@therubyjazzclub.com.au. We review all submissions and will be in touch if your act is a good fit and dates are available.

Question 11

How many seats does your club hold?

Accepted Answer

We are able to seat 80 patrons with cabaret style seating of 2 and 4 per persons per table. You will likely be sharing a table with others if you are a party of 2.

Question 12

Are children allowed?

Accepted Answer

Whilst we do not cater for children with regards to highchairs, baby change tables or kids' menus, you are welcome to bring your young ones along provided they are supervised and remain quiet during the show. We are a licensed restaurant so under 18's must be supervised by a responsible adult at all times. Please note all patrons must carry their ID in the form of either a Driver's License, Proof of Age Card or Passport.

Question 13

Do you have a dance floor?

Accepted Answer

No, we do not have a dance floor. We are primarily a listening club, and we do not have the space for dancing.

Question 14

What is your privacy policy?

Accepted Answer

Privacy Policy
The Ruby Jazz Club
1. Overview
The Ruby Jazz Club is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information when you interact with us, including through our website https://therubyjazzclub.com.au, ticket purchases, and communications.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Personal Information We Collect
We may collect personal information when you:
Purchase tickets or make bookings
Subscribe to mailing lists or newsletters
Contact us via email, online forms, or social media
Enter competitions or complete surveys
The information we collect may include:
Name and contact details (email address, phone number)
Booking and transaction details
Communication preferences
We only collect information that is reasonably necessary to operate the venue, deliver events, and communicate with patrons.

3. How We Use Your Information
Your personal information may be used to:
Process ticket purchases and bookings
Provide event information, updates, or cancellations
Communicate important venue or booking-related information
Send marketing communications such as newsletters or show announcements (you may opt out at any time)
Improve our services and patron experience

4. Marketing Communications
From time to time, we may send promotional emails about upcoming performances or events at The Ruby Jazz Club.
You may unsubscribe at any time by using the link in our emails or by contacting us directly.
We do not sell or rent your personal information to third parties.

5. Disclosure of Personal Information
We may disclose personal information only where necessary, including:
To ticketing providers, venues, or promoters involved in delivering an event
Where required or authorised by law
Any third parties we work with are required to handle your information in accordance with Australian privacy standards.

6. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality and understand visitor behaviour.
These tools do not identify you personally and are used only for analytics and advertising performance.

7. Data Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure.
Online payments are processed securely through third-party payment providers, and card details are not stored by The Ruby Jazz Club.

8. Access and Correction
You may request access to, or correction of, the personal information we hold about you.
Requests can be made by contacting us at info@therubyjazzclub.com.au.

9. Overseas Disclosure
We do not intentionally disclose personal information overseas unless required for ticketing or digital services, and only where appropriate privacy protections are in place.

10. Changes to This Policy
This Privacy Policy may be updated from time to time. Any changes will be published on our website and will take effect immediately.

11. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
The Ruby Jazz Club 
info@therubyjazzclub.com.au

MEAD LANE FORTITUDE VALLEY

27°27'28.176"S 153°01'58.068"E

EAT * DRINK * LISTEN

info@therubyjazzclub.com.au

Brisbane's Little Hidden Gem in the Heart of Fortitude Valley

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